About the customer
With more than 12 million clients and 41.000 employees worldwide, KBC Bank is the largest bank in Belgium. The shift to skills is an important topic at KBC, reflected in their purpose statement: 'We are preparing for tomorrow’s challenges so that our current and future employees can develop their potential.'
CHALLENGE
Based on the changed behaviour of the bank's clients, KBC adopts a digital-first mindset. Identifying the skills of their employees is a necessary step for efficient upskilling and training.
Anette Böhm Senior General Manager Human Resources, KBCPeople’s jobs are changing. We leverage skill data and insight into skill gaps to offer tailored learning and close any gaps using KBC's learning platform.
SOLUTION
KBC firmly believes in providing learning and development for their employees, people being the most important factor in implementing a business strategy. TechWolf's AI-driven skills intelligence has proven to be useful in a proof of concept done for a group of voluntary employees.
The potential of inference is strong in terms of broadening skill profiles of employees. In the proof of concept, employees added most suggested skills to their profile.
The extraction of the skills was done from HR records and daily work. Implementing the AI-driven skill intelligence in the whole of KBC will thus give an uptick and broaden the skills view on their workforce.
When people have to manually update their skills, the data doesn't get refreshed often. Leveraging TechWolf's skill intelligence allows KBC, after implementing full scale, to always have information that is current.
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