From 48% to full adoption
The skills of every employee are now listed. Before using AI-driven Skill Intelligence, this was a manual process and not everybody completed their profile.
How KBC uses Skills Data to Implement Business Strategy
About the customer
KBC adopts a skills-based approach
With more than 12 million clients and 41.000 employees worldwide, KBC Bank is the largest bank in Belgium. The shift to skills is an important topic at KBC, reflected in their purpose statement: 'We are preparing for tomorrow’s challenges so that our current and future employees can develop their potential.'
CHALLENGE
Skill identification and management
Based on the changed behaviour of the bank's clients, KBC adopts a digital-first mindset. Identifying the skills of their employees is a necessary step for efficient upskilling and training.
Anette Böhm Senior General Manager Human Resources, KBCPeople’s jobs are changing. We leverage skill data and insight into skill gaps to offer tailored learning and close any gaps using KBC's learning platform.
SOLUTION
Synchronised Skill Intelligence
KBC firmly believes in providing learning and development for their employees, people being the most important factor in implementing a business strategy. KBC leverages TechWolf's AI-driven Skills Intelligence as the bank sets out to make skills data accessible throughout the organisation.
Results
1 2 130% more skills, no bias
When employee's skills are automatically extracted from HR records and daily work, any kind of bias is counteracted. KBC noticed a general uptick in skills listed.
3 From yearly to daily updates
When people have to manually update their skills, the data doesn't get refreshed often. Leveraging TechWolf's instant skill intelligence, the information is now always current.